Loomcode | Handmade Bags | Terms & Conditions

Terms & Conditions

General information

Loomcode.gr is the online shop for the display and sale of products through Internet (hereinafter the "Online Shop") of the Greek limited company "ZAKAR CHATZIARGYRIOU AEVE", trading as "ΖAKARTEX" (hereinafter referred to as "Company"), having its registered office in Metamorphosi, Attica on 41 Nafpliou st. Postal Code 14452 (TIN EL081839191, GENERAL ELECTRONIC COMMERCIAL REGISTRY NO 85152002000).

The following terms and conditions shall apply to the use of the Company's online shop located at www.loomcode.gr (hereinafter referred to as the ‘Website’). Any user who enters and transacts or makes use of the services of the e-shop (hereinafter the "Guest" and/or "User" or "Customer" depending on whether he/she is limited to visiting only the e-shop or placing an order for products) is deemed to consent and accept unconditionally the following terms set forth herein without any exception. If a user does not agree to these terms, then it is their responsibility to refrain from visiting or using the Website, and from any transaction or use of the online shop's services. The Company reserves the right to freely modify/change or revise the terms and conditions of use and transactions on the online shop whenever it deems necessary.

Information and Products

The company is committed to provide accurate, true, and full information on the online shop, both regarding the company’s identity and information and the existence of the essential features that are described for each product that can be purchased through the online shop.

The Company, in the context of good faith, is not responsible and is not bound by entries of electronic data that were made by error / inadvertently, or typographical errors that have escaped attention or have occurred unintentionally or due to interruptions in the operation of the website for reasons of force majeure and is entitled to correct them whenever it becomes aware of their existence.

Limitation of Liability

The Company, in the context of its transactions through the Online Shop, informs the Customer/User based on the availability or non-availability of the products and in no case can guarantee their availability. In any case, the Company undertakes to inform the Customer in a timely manner of the unavailability, in which case it shall have no further liability. The Company strives to provide high quality services on a daily basis. As part of good faith, the Company is not liable and is not bound for any errors in the characteristics, photos and prices of products listed on the Website and cannot ensure that there will be no errors from any cause when entering and/or updating the characteristics and/or price of a product.

The Company shall not be liable for any acts or omissions of third parties and in particular for any unauthorized interventions of third parties in products and/or services and/or information available through the online shop.

The Company is not responsible nor liable for any damage and moral damages resulting from a failure to provide support services, and makes every effort to provide high-quality services, but cannot guarantee that there will be no interruptions or errors.

User Responsibility

All website users accept, agree, and undertake to use the online shop's services, information and data as required by law and in accordance with the rules of good faith and trading ethics. Responsibility for the contents of transactions lies solely with the user.

In the context of the foregoing, the User is obliged not to use the Online Shop for:

sending, publishing, e-mailing or otherwise transmitting any content that is unlawful for any reason, causes unlawful offense and harm to the Company or any third party or violates the confidentiality or privacy of any person's information,
sending, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values, minors, etc.,
sending, publishing, e-mailing or otherwise transmitting any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),
sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties of any kind,
sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, or destroy the equipment or the operation of any computer software or hardware,
deliberately or unintentionally violating applicable legislation or provisions,
harassment of third parties in any way,
collecting or storing personal data about other users.
In addition, the User agrees that all members, associates, employees, managers, shareholders, and other partners of the Company are not responsible for any damage that arises from third party members who use the website. Any use contrary to the above, other than penalties and the obligation to remedy damages which the user may cause, shall result in the interruption of the services provided without any notice
Intellectual & Industrial Property Rights

All content in the online shop, including distinctive titles, badges, images, graphics, photographs, designs, texts, etc. are the intellectual property of the company and are protected in accordance with applicable national law, European law, and international conventions.

It is forbidden to copy, transfer or create derivative works based on this content or mislead the public about the actual provider of the Online shop. Reproduction, dissemination, transmission, broadcast of the material, or any other use of the content by any means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder.

In particular, the names, images, logos, and distinguishing marks representing the online shop with the loomcode trademark, or third parties and their products or services are exclusive trademarks of the company or third parties respectively, protected by the relevant trademark laws. Their appearance on the website shall in no way be construed as a transfer or granting of a license or right to use them.

Protection of Personal Data

When the User/Customer visits the website, they may be asked to provide personal information about themselves (name, surname, e-mail address, product shipping address, etc.) as a rule, in order to process orders or to provide the corresponding services. Any personal data provided shall be retained solely for reasons relating to transactions, the improvement of the services provided to ensure the operation of the respective service.

The protection of the personal data of a Customer or User is governed by the General Data Protection Regulation 2016/679/EU and the generally applicable national and European legal and regulatory framework for the protection of personal data. For more information on the use of the Customer's or User's personal data please read our Privacy Policy

For any question, suggestion or statement related to these issues, interested parties can contact info@loomcode.gr

At any time, the User/Customer reserves the right to inform or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.

Cancellation of Order

If for any reason the User/Customer wishes to cancel their order, they may contact us directly at +302102833370 (Monday to Friday 09.00-16.00) or online at info@loomcode.gr, with the order number available. Cancellations are accepted up to 4 hours from the time of order.

Payment Methods

Bank deposit or web banking.

BENEFICIARY BANK NAME: ALPHA BANK

IBAN: GR0501409930993002320000159

BIC CODE: CRBAGRAA

BENEFICIARY NAME: ZAKAR A.E.V.E.

On the payment reason field, you must fill in the customer's name and order number. Upon deposit, User/Customer should notify their deposit by calling +302102833370 (Monday to Friday 09.00-16.00) or online at info@loomcode.gr.

Credit or Debit Card

Upon placing their order, User/Customer will be transferred to the Alpha Bank’s secure environment where they can enter their credit or debit card information.

Shipping Fees

Orders are delivered throughout Greece by the cooperating courier. The shipping costs are as follows:

Greece: 5 EUR
Europe: 25 EUR
Rest of World: 35 EUR

Return Policy

If for some reason the User/Customer is not satisfied with the item received, they may return it within 14 calendar days of the day of receipt. In this case, the costs shall be borne by the sender.

Please note that if the product is defective or different from the one depicted in the order form, the company is required to replace it with a new one or give a refund at its own cost. In this case the costs shall be borne by the company.

Returns will be accepted if the item is in the original state in which it was received, bearing all the markings (labels, etc.) with which it was received, and with proof of purchase.

All items are washed according to the specifications on the label. If an item was washed, it cannot be returned.

Return Guidelines:

Please call us at +302102833370 or send us an email at info@loomcode.gr in case you want to return or exchange a product.
Prepare the product in its original pick-up state, with its labels and proof of purchase.
Call your courier to receive the package (upon consultation with us).
Receipt and inspection of the product.
Shipment of a new product or refund to your account.
Right of withdrawal

Withdrawal is the right whereby the customer has 14 calendar days to return the product they have purchased, for any reason or without any reason, and to request a replacement or refund. Products purchased by the customer are covered by a minimum two-year legal guarantee. Therefore, within these two years, if the customer believes that a product is defective or does not correspond to the advertised appearance or function, has the right to return the product to the company and then the company must investigate whether the consumer is right or not. If the product is proved to be defective by manufacture, the customer may request a repair or a replacement of the product or a reduction in the price or cancellation of the contract and a full refund of the amount paid. If the product is not proved to be defective, it is simply returned to the customer. Also, if the customer sends a defective product to the company, they shall undertake the shipping costs themselves. If the product proves to be defective, then the shipping costs shall be borne by the Company.

Resolution of Disputes

The Company pays special attention to serving customer needs and solving problems that may arise from transactions with the Company. However, if the Company is unable to fully resolve the problems that may arise and the User/Customer considers that these transactions with the Company violate any of their rights to any extent, they may seek to resolve any disputes which may arise by resorting to the Consumers’ Ombudsman (www.synigoroskatanaloti.gr).

In addition to the above, applicable law is Greek law. Any dispute that may arise from or regarding the trading relationship between the User/Customer and the Company shall be resolved through the mediation institution. If the dispute (or part of it) is not resolved through mediation, the dispute, or the unresolved part of it shall be resolved before the Courts of Athens.

Privacy Policy

Protecting your personal data is important to us!

With its present policy, "HATZIARGYRIOU ZAKAR S.A." company, based in Metamorphosi, Attica on 41 Nafpliou st., Postal Code 14452 (hereinafter referred to as "the Company" or "We" or "Us") determines and discloses the terms under which, acting as the "Controller" designated by law, collects, stores, uses, and processes your personal data, which the Company collects when you visit, sign in or use loomcode.gr website, which is the Company's online shop.

This Privacy Policy also describes how we use, share, and protect your personal data, the choices you have regarding your personal data, and how to contact us. This Data Protection Policy is in accordance with the terms resulting from the application of General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “"GDPR”) and any other relevant applicable legislation.

If you have any questions about this Privacy Policy, or any issues regarding the processing of your data and the exercise of your rights, you may contact us by email at info@loomcode.gr.

Personal Data

The term “personal data” refers to information about natural persons including, but not limited to,
your name, address, e-mail address, contact telephone, etc. which identify or may identify you,
hereinafter “personal data or data”

Processing of Personal Data

Processing of personal data means any act or series of acts carried out with or without the use of automated means in personal data or personal data sets, such as the collection, organization, structure, storage, adaptation or alteration, retrieval, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, erasure or destruction.

Disclosure of Personal Data

The disclosure of Personal Data to the Company may be necessary in order to achieve the purposes as set forth in this Privacy Policy or it may be optional.

If you do not provide the information marked as necessary within the web page, it will be impossible to achieve the primary purpose for which such data is collected. An example is the company's failure to fulfill the sales contract.

The disclosure of additional data to the company, other than those that are mandatory, is optional and does not have an impact on the main purposes of data collection, since your disclosure is used solely to optimize the quality of the services we provide.

Personal Data that are collected

We only proceed to the collection of data that are absolutely necessary, appropriate, and clear for the intended purpose. This data include:

Data you provide to us when you register and create a user or customer account in the online shop via internet or through your mobile phone or your personal contact, and specific data such as e-mail, password/login password, name, and surname, mailing address, phone number.
Data and information you provide to us through your transactions with us (purchases, orders, etc.) in order to fulfill these orders (such as shipping/delivery information including name, surname, postal address, e-mail address, telephone number, billing information, credit/debit card holder number and details, or information about the offer you requested, and our communications (through our online shop, phone, e-mail or any other means).
Data relating to the payment method for the transactions you make with us.
Data you provide to us when you register to our newsletter.
Data for the products and services you usually select. In order to recommend products or services that you are interested in and to further enhance your shopping experience with us.
Website traffic information.
Information collected by using cookies in your browser. Learn more about how to use cookies here.
Details of your social media channel, if you interact with us through such channels (e.g., Facebook, Google, etc.).
Any other information you may provide to us voluntarily

Use of Personal Data

If applicable, we use your data:

To complete orders for products and services: The Company processes your Data to fulfill its contractual relationship, to process the order of products and/or services, to provide customer service, to comply with legal obligations, to oppose, raise or exercise legal claims. If we do not collect your data upon completion of the order, we will not be able to process your order and comply with our legal obligations. Please note that your data may need to be transferred to third parties in order to deliver the product or service you ordered (see below for information on how we share personal data with third parties).

In addition, we can retain your data for a reasonable period of time in order to fulfill our contractual obligations, such as product returns, always in compliance with applicable law.

To create a user account: Our Company processes Data to provide you with account functions and to facilitate the purchase of products and/or services.
For Communication purposes: Our Company uses your data to respond to any requests/queries you may submit and/or any complaints. The information you share with us enables us to manage your requests and to reply to you in the best way possible. We may also keep a record of your questions/requests to better respond to any future communication. We do this based on our contractual obligations towards you, our legal obligations, and our legitimate interests, in order to provide you with the best possible service and to be able to improve our services based on your own personal experience.
To send newsletters/offers: With your consent, we will use your Personal Data, preferences, and transaction information to notify you via e-mail, internet, telephone and/or social media about relevant products and services, including customized / personalized offers etc. You can withdraw your consent at any time.
For Web push notifications: Depending on the pages you visit, you may receive, with your prior consent, notifications about offers, news and your shopping cart. You can withdraw your consent at any time.
To participate in a loyalty program and competitions: Our Company may process Data in order to enable your participation in loyalty programs and competitions.
To develop and improve our products and services, based on our legitimate business interests.
Because we want to provide you offers and suggestions that are more relevant to your interests and needs.
To protect your account against fraud and other illegal activities: This includes using your data to maintain, update, and protect your account. We are also monitoring your browsing activity to quickly identify and resolve any issues and to protect the integrity of our site. All of the above is part of our legitimate interest.
To process payments and prevent fraudulent transactions: We do this on the basis of our legitimate business interests. This also helps protect our customers from fraud.
To comply with our contractual obligations towards you, any applicable law provisions, or court decisions.
To send you communications required by law or necessary in order to notify you of changes to the services we provide: For example, updates about these privacy notices, product recall notifications, and legally required information about your orders. These service messages will not include promotional content and do not require prior consent when sent by email or text message (SMS). If we do not use your personal data for these purposes, we cannot comply with our legal obligations.

Finally, we are aware that your data is processed by our Company's specially authorized personnel, or by our Company’s computer systems and electronic devices, and by way of exception, by third parties who, are contractually committed to maintaining the confidentiality and protecting your data and perform tasks that are necessary to achieve the purposes strictly related to the use of our online shop and the sale of products through our online shop.

Legal grounds for processing personal data.

Data protection law that defines the reasons under which a company may collect and process your personal data, including the terms of our contractual relationship
Your consent, where required. For example, when you choose to receive a newsletter. When we collect your personal data, we will always inform you on which data is necessary in relation to a particular service.
The Company’s obligations arising from the law (e.g., tax legislation, e-commerce legislation, etc.)
The legitimate interest of our Company. In specific cases, we collect your data in a way that is reasonably expected as part of the operation of our business and that does not substantially affect your rights, freedom, or interests.
Recipients of personal data

Access to your data is granted only to the strictly authorized personnel of our Company and to our business partners or third-party service providers.

Data Sharing

Data shared by our company

Our Company shares your data with:

Third party service providers, for example (but not limited to) for the process of credit cards and payments, transfers and deliveries, email distribution, research and analysis, promotional management, and management of certain services and data. Indicatively, after the purchase request of a product, we may disclose some of your personal data to third parties in order to complete the payment and shipment of the product (for example Banks, Transport Companies, etc.)

Other third parties, to the extent necessary for the following purposes:

compliance at the request of an institution of the Hellenic State, court order or applicable law.
prevention of unlawful use of our online shop or violations of its Terms of Use.

Other third parties to whom you have given your consent.

The Company only provides the information needed to perform these services and only for those purposes. Please note that this Privacy Policy only applies to the processing of the personal data we collect from you and up to their secure transfer to the above mentioned third parties. Although our Company discloses your data to third parties with due care and attention, we cannot control, and we are not responsible for the privacy practices or policies of such third parties. Any complaints or queries regarding the collection, use and retention of your personal data by third parties should be directed directly and exclusively against them.

Data retention period

We retain your Personal Data for as long as necessary to fulfil the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). In general, this means that we will retain your personal data for as long as you have an account with our Company. With respect to your personal data relating to product purchases, we retain this data for a longer period of time in order to comply with our legal obligations (such as tax and commercial legislation and for warranty purposes where applicable). At the end of this retention period, your data will be completely deleted or anonymously aggregated with other data, for example, by aggregating them with other data, so that it can be used in an unidentifiable way for statistical analysis and business planning.

Some examples of customer retention periods include:

Orders: When you place an order, we will retain the personal data you provided for five (5) years so that we can comply with our legal and contractual obligations.

Warranties: If your order included a warranty, the relevant personal data will be retained until the end of the warranty period.

Newsletters: Your statement of consent for receiving our newsletters is maintained for as long as the Company sends you newsletters, but no longer than six months after its discontinuation.

Data security

For all personal data collected, the Company uses the necessary technical practices to keep its records and your data secure. Although information transmission through Internet can never be completely secure, our company has taken all necessary and appropriate technical, physical, legal, and organizational steps to keep your personal data secure.

Permissions

You have the right to access your personal data (Article 13 of GDPR).

This means that you have the right to be informed by us if we process your data. If we process your data you may request to be informed about the purpose of the processing, the type of data we retain, to whom we disclose it to, how long we store it, whether automated decision making takes place,, but also about your other rights, such as correction, erasure of data, restriction of processing and submission of complaint to the Personal Data Protection Authority.

You have the right to correct inaccurate personal data (Article 16 of GDPR).

If you find any errors in your data, you may request us to correct it (e.g., correction of a name or address update).

You have the right to erasure/ to be forgotten (Article 17 of GDPR).

You can ask us to delete your data if it is no longer necessary for the above-mentioned processing purposes.

You have the right to transfer your data (Article 20 of GDPR).

You can ask us to receive the data you have provided in a readable form or ask us to transfer to another controller.

You have the right to restrict processing (Article 18 of GDPR).

You can ask us to restrict the processing of your data for as long as your objections to processing are pending.

You have the right to object to and withdraw your consent to the processing of your Data (Article 21 of GDPR).

You can oppose to the processing of your data, and we will stop processing your Data if there are no other overriding and legitimate grounds that prevail against your right. If you have given your consent to the collection, processing and use of your personal data, you can withdraw your consent at any time with future effect.

Exercise of Rights

To exercise your rights, you can submit a request to us at sales@zakartex.gr with the title "Exercise of Rights" and we will examine it and reply to you as soon as possible.

Applicable Law

The applicable law is Greek Law, as formulated in accordance with the General Data Protection Regulation 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.

Any dispute arising from of or about the protection of your personal data is subject to mediation. If the dispute or part of it is not resolved through mediation, the dispute, or the unresolved part of it shall be resolved before the Courts of Athens.

Appeal for the protection of personal data.

You have the right to file a complaint with the Data Protection Authority (1-3 Kifissias ave., Postal Code 115 23, Athens, Tel. 210 6475600, e-mail address (e-mail) contact@dpa.gr), if you consider that the processing of your personal data infringes the applicable national and regulatory framework on the protection of personal data.

Validity and Amendments

This Privacy Policy has been drafted in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 and has been in force since 27.2.2021. Given recent legislation and in view of possible amendments, interpretative circulars, etc., the Company may occasionally amend this Policy and the general terms and conditions.