1. If for some reason the User/Customer is not satisfied with the item received, they may return it within 14 calendar days of the day of receipt. In this case, the costs shall be borne by the sender.
2. Please note that if the product is defective or different from the one depicted in the order form, the company is required to replace it with a new one or give a refund at its own cost. In this case the costs shall be borne by the company.
3. Returns will be accepted if the item is in the original state in which it was received, bearing all the markings (labels, etc.) with which it was received, and with proof of purchase.
4. All items are washed according to the specifications on the label. If an item was washed, it cannot be returned.
5. Return Guidelines:
Please call us on +302102833370 or send us an email at email@example.com in case you want to return or exchange a product.
Prepare the product in its original state of receipt, with its tags and proof of purchase.
Call your courier to pick up the package (upon consultation with us).
Receipt and Inspection of the product.
Shipment of a new product or refund to your account.
Security of Transaction
All payments made with card are processed through Alpha Bank's “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with a 128-bit encryption protocol (secure sockets Layer - SSL). Encryption is a way of encoding information until it reaches its assigned recipient, who can decode it by using the appropriate key.